Online car insurance customers looking for a little R-E-S-P-E-C-T, don't have to look any further than progressive.com according to a recent study by The Customer Respect Group (CRG). The group ranked Progressive #1 for positive Web-based customer experiences.
Progressive earned a 7.5 on a 10-point scale - an "Excellent" rating - on the Customer Respect Index, which measures customers' online interactions with a company. The auto insurance industry as a whole earned a 5.5 rating. CRG called progressive.com "strikingly interactive and innovative" thanks to its RSS feeds, blogs and other features. [...]
WHY IS PROGRESSIVE AUTO INSURANCE #1?
3/29/2008 09:13:00 PM | auto insurance, Progressive Insurance, respect | 0 comments »
Subscribe to:
Post Comments (Atom)
0 comments
Post a Comment