When it comes to the larger issues of Web site usability, communication and trust, Progressive and GEICO lead the way, according to consumers answering a survey for the Customer Respect Group (CRG), an international research and consulting firm that focuses on how corporations treat their online customers. This marks the fourth study in a row in which Progressive is ranked at the top.
A full scorecard including the CRI scores for the hotel companies reviewed is available from The Customer Respect Group at (978) 834.6700 or visit www.customerespect.com.[...read more...]
Showing posts with label CRG. Show all posts
Showing posts with label CRG. Show all posts
PROGRESSIVE AND GEICO LEAD THE WAY IN ONLINE USABILITY
6/27/2007 05:34:00 PM | CRG, GEICO, Progressive Insurance | 0 comments »
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