PROGRESSIVE VS. GEICO CAR INSURANCE
The claims-processing method practiced in service centers opened by The Progressive Group of Insurance Cos. in 54 markets across the country, including Amherst, now has patent protection.
The service centers allow drivers to receive a "concierge" type of claims service in which Progressive takes responsibility for the vehicle claims and repair process following a crash.
Using the Progressive method of claims processing, the driver reports the claim, drops off the car and drives away in a rental car. Progressive then writes an estimate for the damage and contacts a repair facility to pick up the car and fix the damages. Once the car is repaired, it is returned to the center, the repairs are inspected and the customer is notified. When the customer returns, he or she picks up the car and drives away knowing that the repairs are guaranteed by Progressive and the shop.
The insurer received a patent for this process of dealing with vehicle damage claims at the end of January. The process also was recognized for fast claims resolution by J.D. Power and Associates 2007 Insurance Claims Study. [...]
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